1. Who We Are
pak92 is an online gaming platform accessible at pak92.app. References to "pak92", "we", "us" or "our" throughout this policy refer to the operator of the pak92 platform. This Privacy Policy applies to all players registered on pak92, including those who access the platform via mobile browser or any other compatible device.
If you have questions about how pak92 handles your personal data, the contact point is the support team at [email protected]. Queries related to privacy are handled with the same response priority as general account support.
2. Data We Collect
pak92 collects personal data across three broad categories: data you provide directly, data generated by your activity on the platform, and technical data collected automatically when you access the site.
Data You Provide Directly
- Registration data: Your full legal name, date of birth, email address and mobile number when you create a pak92 account.
- Identity verification data: Government-issued identity documents such as CNIC or passport, submitted when identity verification is required for withdrawal or account review.
- Payment details: Mobile wallet numbers (JazzCash, Easypaisa), bank account details or card information used for deposits and withdrawals in PKR.
- Support communications: The content of any messages, emails or chat interactions you have with pak92 support.
Data Generated by Your Activity
- Betting history, game sessions, stake amounts and win/loss records across sports betting, live casino, slots, bingo and any other games played on pak92.
- Bonus activation and wagering activity.
- Deposit and withdrawal transaction records including amounts, timestamps and payment method used.
- Responsible gaming tool usage including deposit limits set, cooling-off periods requested and self-exclusion history.
Technical Data Collected Automatically
- IP address and approximate geographic location.
- Device type, operating system, browser type and version.
- Session duration, pages visited, click events and navigation patterns.
- Login timestamps and session identifiers.
3. How Data is Collected
Data is collected through several standard mechanisms on the pak92 platform:
- Account registration form: When you sign up, the details you enter are stored to create and maintain your account.
- Verification submissions: Documents submitted during identity review are processed and stored against your account record.
- Platform activity: Every bet, game session and transaction is recorded in the account activity log automatically.
- Cookies and browser storage: Technical session data is collected via cookies and local storage to maintain your login state and improve platform performance. See Section 7 for more on cookies.
- Payment processors: When you make a deposit or request a withdrawal, transaction data passes through the relevant payment processor (JazzCash, Easypaisa, bank, etc.) and confirmation details are returned to pak92 for record-keeping.
4. How We Use Your Data
pak92 uses personal data for the following purposes:
- Operating your account: Your registration and identity data allows pak92 to create, maintain and manage your account, verify your age and process your requests.
- Processing payments: Payment data is used to process PKR deposits and withdrawals via your chosen method, and to maintain accurate transaction records.
- Security and fraud prevention: Technical data including IP addresses, device identifiers and login patterns are analysed to detect unusual or potentially fraudulent account activity. This protects both you and the integrity of the platform.
- Customer support: Support interactions are recorded to provide assistance and maintain a history of resolutions for reference in follow-up queries.
- Responsible gaming: Gaming activity data is used to identify patterns that may indicate problematic play and to apply any self-imposed limits or exclusions you have set. pak92 takes this use of data seriously.
- Platform improvement: Aggregated, anonymised usage data helps pak92 understand how players navigate the platform and where improvements can be made to the experience.
- Regulatory compliance: Identity and transaction records are retained to meet standard obligations applicable to online gaming platforms.
pak92 does not use your personal data for automated profiling that produces significant legal or similarly significant effects on you without human review being available to address any concerns that arise.
5. Payment Data and PKR Transactions
Given that all transactions on pak92 are processed in Pakistani Rupees (PKR), the payment methods supported are the ones most commonly used in Pakistan — JazzCash, Easypaisa, Raast, Bank Transfer and card payments. When you initiate a deposit or withdrawal using any of these methods, the relevant transaction data passes through the payment processor associated with that method.
pak92 does not store full card numbers or mobile banking credentials. What pak92 records is the transaction reference, the amount in PKR, the payment method category, the timestamp and the outcome. This is sufficient to maintain accurate account balances and support any transaction queries you raise.
Payment data shared with third-party processors (JazzCash, Easypaisa, your bank, card network, etc.) is governed by the privacy policies of those respective services. pak92 uses established, reputable processors and does not share payment data beyond what is required to complete the transaction.
6. Sharing Your Data
pak92 does not sell personal data. The circumstances in which your data may be shared with third parties are as follows:
Payment Processors
To complete deposits and withdrawals, payment data is shared with the relevant processor — JazzCash, Easypaisa, Raast, your bank or card network. The data shared is limited to what is required for the transaction.
Identity Verification Services
Where identity verification is required, document data may be processed via a third-party KYC (Know Your Customer) service provider. These providers operate under strict data handling obligations and are not permitted to use your data for any purpose other than the verification task.
Platform and Technology Providers
pak92 uses technology partners for hosting, security, analytics and game content delivery. These providers access data only to the extent required to provide their services to pak92 and are bound by data processing agreements.
Legal Requirements
If pak92 is required to disclose data by applicable law, regulation or lawful authority request, that obligation takes precedence. pak92 will notify you of any such requirement where legally permitted to do so.
Data is never shared with marketing agencies, data brokers or other online gaming platforms. pak92's data sharing is strictly limited to what is necessary to operate the platform and process your transactions.
7. Cookies and Tracking
pak92 uses cookies and similar browser storage mechanisms to maintain your session when you are logged in, store your platform preferences and collect anonymised usage statistics that help improve the platform experience.
Types of Cookies Used
- Essential cookies: Required for the platform to function — login sessions, security tokens and basic navigation state. These cannot be disabled without affecting core functionality.
- Performance cookies: Anonymised data about how pages are accessed and navigated, used to identify performance improvements. No personally identifiable data is included in this tracking.
- Preference cookies: Store your settings such as language preference and display options so you don't have to reset them each visit.
You can manage cookie settings through your browser. Blocking essential cookies will prevent login and normal platform use. Blocking performance and preference cookies will not prevent you from using pak92 but may affect some convenience features.
8. Data Security
pak92 applies industry-standard security measures to protect personal data from unauthorised access, loss or disclosure. These include encrypted data storage, secure HTTPS connections for all platform traffic, access controls that limit which personnel can view personal data, and regular security review processes.
While these measures substantially reduce risk, no online system can guarantee absolute security. If you believe your account has been compromised, contact pak92 support immediately so access can be secured pending investigation. You can also help protect your account by using a strong, unique password and not sharing your login credentials with anyone.
9. How Long We Keep Data
pak92 retains personal data for as long as your account is active and for a reasonable period thereafter as required by standard record-keeping obligations. Specific retention periods by data type:
- Account and identity data: Retained for the duration of account activity and for a period following closure to satisfy standard compliance obligations.
- Transaction records: PKR deposit and withdrawal histories are retained for a standard accounting and record-keeping period from the date of each transaction.
- Gaming activity logs: Bet and game session records are retained for the account lifetime and a defined period after closure for dispute resolution purposes.
- Support communications: Retained for a reasonable period to maintain continuity of support for ongoing or follow-up queries.
- Technical and session data: Retained for shorter periods consistent with security monitoring requirements.
When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.
10. Your Rights
As a pak92 account holder, you have several rights with respect to your personal data. These are described in the Your Rights section below and can be exercised by contacting support at [email protected]. Requests are handled within a reasonable timeframe, typically within 30 days of receipt.
11. Marketing Communications
pak92 may send promotional communications to the email address or mobile number on your account, covering items such as bonus offers, PSL season promotions, free bet events and platform updates. These communications are sent based on your account registration and the platform's standard communications programme.
You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting support and requesting removal from the communications list. Note that opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications or security alerts — those are part of normal account operation.
12. Data and Underage Users
pak92 is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from individuals below this age. If it comes to pak92's attention that an account has been registered by a person under 18, the account will be closed, any associated balances forfeited and the data handled in accordance with applicable obligations.
If you believe a minor has registered on pak92, contact support immediately at [email protected] so the account can be reviewed and closed promptly.
13. Changes to This Policy
pak92 may update this Privacy Policy from time to time. When material changes are made, registered players will be notified via the contact details on their account before the changes take effect. The "Last updated" date at the top of this page always reflects the most recent revision.
Continued use of pak92 following notification of a policy update constitutes acceptance of the revised terms. If you do not agree to a revised policy, you should stop using the platform and contact support to arrange account closure. Your data will be handled in accordance with the version of the policy in effect at the time the relevant data was collected, until deletion is completed.
14. Contact Us
For any questions, requests or concerns related to your privacy or this policy, contact pak92 support. The team handles privacy-related queries with the same priority as general account support and aims to respond within 24 to 48 hours.
Contact: [email protected]
For requests to access, correct or delete your personal data, please include your registered email address, account username and a clear description of the request so it can be processed without unnecessary back-and-forth.